Support
Answers to the things people ask most. If yours is not here, write to us.
How do I start?
Open app.squish.online in any browser, on your phone or your computer. It asks a few questions to set your targets, and you are away. On a phone, add it to your home screen and it opens like an app.
Do I need an account?
No. Your diary lives on your device. An account is for two things: moving to a new phone without starting again, and getting your diary back if this one is lost. Make one on the You screen whenever you like.
I have a new phone. How do I get my diary back?
Open Squish on the new phone and tap I already have an account on the welcome screen. Sign in, and your diary comes straight back.
I have forgotten my password
On the sign-in screen, tap I have forgotten my password and we will email you a link. It works for two hours. If it does not arrive in a few minutes, check your spam folder.
Squish used to be at squish.online. Where has my diary gone?
Squish moved to app.squish.online. Open squish.online in the same browser you used before and you will see a button that takes your diary with you. If you had an account, you can simply sign in at the new address instead.
How accurate are the photo estimates?
Close enough to guide your choices — they are estimates from a picture, not a laboratory. Squish shows you what it thinks is on the plate and how much, and you can change anything before you save it. For packaged food, scanning the barcode is the most exact.
What do I get with Squish Plus?
More AI: 60 meal analyses a month instead of 10, the nutritionist for questions about your own diary, 30 recipe imports a month and six more colourways. Plus is £6.99 a month or £49.99 a year, and goes on sale with the iPhone and Android apps. Everything you need to keep a diary stays free.
When are the iPhone and Android apps coming?
Soon. They are being prepared for the App Store and Google Play. Your account works in both, so anything you log in the browser now comes with you.
How do I export or delete my data?
On the You screen: Export saves your whole diary as a file. Delete account removes your account and the copy on our server. Reset clears everything from your device too. The privacy policy explains exactly what is kept and why.
Is Squish medical advice?
No. Squish gives estimates and friendly encouragement to help you make choices. It is for adults, and it is not a substitute for a doctor or dietitian. If you have a medical condition, are pregnant, or have a history of disordered eating, please talk to your GP before tracking what you eat.
Get in touch
Email support@squish.online and tell us what happened, and on which phone or browser.
Privacy questions or requests about your data: privacy@squish.online.